A hotel guest entering her room in the new normal | Photo by Jo Panuwat D | Shutterstock Photo ID: In June 2020, the Department of Tourism(DOT) along with the Inter-Agency Task Force (IATF), regulated the operation of all accommodation establishments(AEs) in the Philippines. Front desk personnel must wear face masks when dealing with guests and disposable gloves must be used when handling cash or documents, and/or materials that are passed from person to person. Thorough disinfection of rooms and common areas using enhanced technologies, such as electrostatic sprayers with hospital-grade disinfectants, high efficiency particulate air (HEPA) filter, or germicidal ultra-violet (UV) lighting system, must be carried out at least once every two weeks. Liquids. Engineering and Maintenance Department must ensure that all kitchen equipment (freezers, chillers, dish-washing machines, etc. Tables shall be arranged such that the distance from the back of one chair to the back of another chair shall be more than 1 meter apart and the guests face each other from a distance of at least 1 meter. Save my name, email, and website in this browser for the next time I comment. A bellboy is a very important member in front office department of a hotel. Front desk personnel must be familiar with the room occupancy policy for accompanying persons in the event of a suspected case. Your comment is now queued for moderation! The hotel/accommodation must ensure prompt action is taken to clean rooms after each use of guest/s. Upon receiving a call from GSA for luggage delivery, identify the guest luggage. Determine bag handling . You walk into your standard hotel, baggage in tow (after most likely parking the car yourself). To learn more, here is a comprehensive article about the New Normal in Travel and Tourism in the Philippines. Germicidal disinfectant or wipes for surface cleaning; 70% solution alcohol or alcohol-based hand sanitizer; Tissue paper, napkin, or paper towel; and, Full-length long-sleeved gown / protective clothing / coveralls. Follow the floor markers, which should allow one meter distance from the next guest. 1) No sharing of food or any personal or non-personal belongings; 2) Proper disposal of used PPE; 3) Mingling with occupants of other rooms are not encouraged; 4) Practice of proper handwashing etiquette/hand hygiene, respiratory etiquette, and proper use of face mask; 5) Strict observance of physical distancing. Load the new floor plans to your website. Unload the trolley before entering the Room. Also, do take follow up steps. Guests must complete a Health Declaration Form upon check in. If the room is not ready, then store the luggage in the store room on the . All Rights Reserved. SOP for Handling Guest Luggage. Adjusting to the new normal setting, only single up to double room occupancy is allowed for now. Guest Relations / Retail (new guidance) Global Standard: Deploy Mobile Key by July 1, 2021 . Physical Distancing must be strictly observed when using elevators. Load heavy things at the bottom so that it does not damage the lighter luggage. Thank always with smile and by using the guest name for staying with the GMH and wish him a good trip. The guest vehicle stops at the hotel entrance. We do not provide our subscribers information to third parties. As a bellboy look for the new arrival of guest. They are currently processing the certifications for all its 250 properties across the country . "Couples or family members who share the same household may be allowed in double or twin occupancy rooms. Create spa station distancing floor plan. If guest requests to come back later, apologize for the inconvenience and check with the guest so as to when you can come back again. We have listed down the most important guidelines that you need to know as a hotel guest in the "new normal" Arrival Personal protective equipment (PPE) such as face mask and face shield are required There is a mandatory temperature check at hotel entrance Guests must sanitize footwear and hands at the entrance To learn more, view ourPrivacy Policy. Inside the Room Only single, double or twin room occupancies are allowed. Keep the symptomatic guest confined in the room originally used until trained transport providers are available to transport him or her to designated referral hospital. Use the villa entry phone to call the guest. Personal Protective Equipment (PPE) clothing and accessories worn to minimize exposure e.g. Hotels have worked hard to re-open. Car / Sedan No passenger seated beside the driver. Following DOH guidelines, the following measures must be complied with in the management of symptomatic guests: Create a holding area for symptomatic guests with a travel history from identified countries with high cases prior to transport to hospital. Do not leave guests alone in the luggage room. Moreover, the Filipino Brand of Service (FBS) or the Mabuhay Gesturewill be practiced more. Staff members including those under housekeeping, maintenance, kitchen, and reception must don the personal protective equipment (PPE) appropriate to their tasks. If we want to enthusiastically welcome back the tourists, then we have to make imperative changes to ensure everyones safety and well-being. Strict observance of Physical/Social Distancing. Step 3: The Bell Boy wishes the guest/s and unloads the baggage from the transport. Well, one thing is certain expect a lot of changes! In line with the government policies, RedDoorz has launched HygienePass, an industry-wide certification program that aims to standardize the sanitation and hygiene protocols and to easily identify safe hotels on its wide network. Hilton will be looking at customs designs to convey welcome in the absence of a visible smile, Cordell said. This is a procedure followed by the bell desk staff at the time of the guest's arrival and departure. Free Quote . : cash, complimentary, inclusive etc. An operator can set user permissions for housekeeping, check room statuses, track progress of each room that is cleaned and ready for the next guest while having mobile friendly access. In between uses, the room, linen, kitchen facilities, restaurant, transport vehicle, common areas and other amenities must be sanitized and disinfected. Function venues must have limited capacities to ensure physical distancing. We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. Developments such as this create a positive impression that indeed, tourism can recover and we are slowly getting there. It is very important to remain updated. Consider redesigning of uniforms of hotel staff, especially those attending to guests to ensure full protection. Sanitation stations must be set up within the workplace and areas frequented by customers and guests. Reception desk staff or front desk officers must receive regular briefings and information on current, and updated, health crisis and security and safety measures. Dont expect to find food and drinks at the minibars because its strongly discouraged. Bathroom amenities and sanitation kits (which may include face masks, gloves, 70% solution alcohol) must be provided to each guest. Hilton . Try to have a casual conversation with the guest on the way down: "Mr / Ms. [Guest Name] I hope you enjoyed your stay with us. Storage Space Estimator; About; FAQ (02) 8569-0371 0915-2676997. Familiarize yourself with the hotel policies. Trainers note: The email has to be sent with attachment or copy paste/print screen of the updated transportation request. All these stricter, more meticulous policies are in place to ensure the safety and peace of mind of guests! Physical Distancing, hand cleaning, and respiratory etiquette must be strictly observed. A staff member will be busy wiping down and spraying the call buttons and the elevator cab on the hour. When guest claims an item, the information needs to be collected precisely from the guests, which is: type, color, size, amount, brand etc. Handling Luggage on Guest Arrival. SAVOY HOTEL MANILA is committed to safeguarding your personal information. Filipinos resiliency and love for country will win over and hopefully, really heal as one. Ideally, rooms and common areas should also be thoroughly disinfected using advanced technologies like electrostatic sprayers, ultraviolet lighting, and high efficiency particulate (HEPA) filter every two weeks. Safety kits are provided which may include alcohol or sanitizer, disinfectant sprays, face masks, disposable gloves and tissue. Announce yourself while entering the room. Grab-and-go stations must be sanitized regularly every after use. A baggage storage room is available for guests who want to leave bags. We have listed down the most important guidelines that you need to know as a hotel guest in the new normal. Double check the price based on the destination. If the room was used by a suspected infected person, all washable items such as bed sheets, blankets, pillowcases, and towels must be placed in a separate disposal bag and washed separately using hot water (70-80C). The largest checked bags will be in the 28-32 inch range. MY RANGGO Hospitality Magazine will only use your information to send you e-Newsletters about our most recent news, articles and offers. Copyright 2022 The Poor Traveler Itinerary Blog. Kitchen surfaces must be properly cleaned and sanitized after every use. The guest's luggage and other belongings are also sanitized using disinfectants before being delivered to the guest's room. Check with the FO team if the check-in formality is completed. Academia.edu no longer supports Internet Explorer. Physical/Social distancing, face masks, proper hand washing / hand sanitizing practice must be emphasized. Rooms should allow convenient in-room dining. Room transfers may be allowed when necessary. It is only through being informed that we can become a responsible traveler and have a safe travel. Company Description. If the guest is not in the room take a final round of the room and check all the drawers/cabinets to see if any belonging to the guest is left out. Do not twist when lifting and carrying luggage. Ideally, the beds should be at least one meter apart. Upon entry, step on the sanitizing mat positioned at the door or entrance. Minimum Public Health Standards DOH (Department of Health) Guidelines plus sector-relevant guidelines for non-pharmaceutical interventions (NPI); public health measures that do not involve vaccines, medications, or other pharmaceutical interventions. The proper functioning of ventilation, air exchange, and dehumidification equipment of covered pools must be checked at least three (3) times a week. Overseeing the activities will ensure that nothing is forgotten or misplaced during the transportation of the guest luggage to their room. Online payment is encouraged upon booking. All dish-washing and laundry equipment must be maintained in good working condition at all times. In addition, Your Hotels telephone number has to be put on the packaging as well. Luggage will be disinfected before entering the hotel. T instructs the Sts who are playing the role of the worker that they should use the behaviors listed on the board to demonstrate empathy towards the guest. HygienePass is very much in line with current international and national guidelines on infection prevention and control for the accommodations sector, said Dr. Renzo Guinto, M.D., DrPH., RedDoorzs trainer and consultant. Do not throw the luggage on the floor. All food contact surfaces, equipment and utensils must be washed, sanitized and rinsed before each use to avoid contamination. h/It=31 [%Ik Akt22SZ+A'3W] . RedDoorz, the largest online hotel management platform in Southeast Asia, is taking it to another level. Room transfers may be allowed when necessary. 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After the guest settled his bill, request the guest to identify and reconfirm the number of baggage. Record and analyze guest lists for persons coming from countries that have reported confirmed cases of the current disease.