For example, if you are on a monthly repayment cycle, the first billing statement you will receive from ECSI will be in August for your payment due September 10, 2017. Conduent/ACS payment due dates are on the 1st day of the month. However, we are making every effort to make the transition a smooth one, with as little service interruption as possible, following the guiding principle of doing our best to address borrower needs. This helps you stay in good standing to avoid default. They also provide the flexibility of repaymentduration for college graduates who have recently moved into the workplace. No. ECSI tracks and collects your payments. Southern New Hampshire University CREDIT & COLLECTIONS Phone: 1.888.867.7376 Email: credit@snhu.edu Tuition payment plans: 866-927-1438. Enroll in autopay. This information may be different than what you see when you visit a financial institution, service provider or specific products site. ECSI can help you temporarily stop making payments or reduce your payment amount if you qualify. Otherwise we can assist you with any issue you have over the phone with our next available MORE: Federal student loan servicers: Who are they and what do they do? You can check if there are student loans that are set exactly at 5% or below. Loans managed by ECSI are not eligible for the White Houses, . Many or all of the products featured here are from our partners who compensate us. Heres what you should know about ECSI and how to contact ECSI regarding your student loans. Process monthly payments and extra payments. Also, 45 BBB reviews gave the servicer a one-star rating. ECSI can help you temporarily stop making payments or reduce your payment amount if you qualify. The Perkins loan program which also encompasses defense loans and national direct student loans was available to undergraduates and graduates with exceptional financial need until the federal government shuttered it in 2017. Shes written two books about the Pacific Northwest. If a complaint doesnt help, you can contact the Federal Student Aid Ombudsman Group. Youll need your account number to finish setting up your profile. The lender assigns you a servicer and informs you of it, telling you any further actions that you have to take. Our tools and calculators are for illustrative purposes only and are not guaranteed to be accurate. is a servicer for borrowers with federal Perkins loans. Process monthly payments and extra payments. Student loan servicers like ECSI collect your student loan payments, enroll you in student loan repayment plans, and can answer questions about your student loans. ECSI address for loan payments via check or money order: ECSI email: [emailprotected], or use the 24/7 online chat tool. This fee will be assessed for both returned checks and any returned electronic payments. Customer Service Representative is available Monday through Friday, 8:00am - 8:00pm EST. Its most important to know your student loan repayment options so you can know the right questions to ask. Your account number is included in all written and electronic communication from ECSI, but you can also search for it through ECSIs website. You can also get in touch with any of the loan servicer contact centers by calling 1-800-4-FED-AID. When evaluating offers, please review the financial institutions Terms and Conditions. In some instances, you will be required to sign a Truth in Lending Disclosure as part of the payment plan set up process. Eliza got started at her college newspaper at the University of Virginia and interned for Bloomberg, where she spent a summer writing a feature story about plastic straws. It is a student loan servicer that manages the repayment process for student loans from many colleges and universities, including Federal and even private education loans. When and where can I enroll in Recurring ACH Payments with ECSI? Cloudflare Ray ID: 7a2be8b0ee2dd337 Improved ticket visibility for both customers and agents, Savings in staff time, resulting in higher level management without reducing productivity or adding staff. Borrowers have given a mixed review of ECSI as a student loan servicer and in terms of the company's customer service teams too. Heartland ECSI partners with over 2,200 colleges and universities to provide solutions such as student loan servicing, payment processing, refund disbursement, tuition payment plans, tax document services, delinquent account recovery, tax document services and many other outsourced services. Your account may also be sent to a collection agency. The company has been in business since 1972 and has been serving as one of the largest servicers in the student loan industry. Register for online access to your account. You can contact a student advocate usingLive Chator toll-free at 844.454.6100, Monday to Friday from 7:30 am to 8:00 pm Eastern Time. Eliza Haverstock is a lead writer on NerdWallet's student loans team, where she focuses on loan repayment and alternatives to traditional four-year degrees. Facebook; Get the latest personal finance advice delivered directly to your inbox. The results and default figures shown in our tools and calculators are hypothetical and may not apply to your individual situation. Process monthly payments and extra payments. The NSLDS database includes all information about your student loans, including balances, history and student loan servicers. If your enrollment is at an institution that reports to the National Student Clearinghouse (NSC), ECSI will pick up your registrar's enrollment reporting for half- time enrollment and greater and post that deferment to your loan account. The Education Department can transfer student loans from one servicer to another. ECSI tracks and collects your payments. : University, Noyce, Dream, etc.). Lead Writer | Student loan repayment, college alternatives. It manages the loans, including collecting and tracking payments, but doesnt own them. How does Mentor make money? When you register on the ECSI website, you will create user ID and password. Mentor is not involved in the application, underwriting or credit decision for any product or service. Heres how to reach Heartland ECSI customer service: If you have an issue with ECSI, start by contacting the servicer. On campus, undergraduate students with GPAs of 2.5 and higher are eligible for up to $18,000 in grants and scholarships. ECSI hours of operation: Monday - Friday, 7:30 a.m. - 9:00 p.m. ECSI is a company approved by the government to service federal Perkins student loans. The U.S. Department of Education and many other private lenders issue loans to students to help them fund their education. ECSI tracks and collects your payments. Heartland ECSI is one of the largest and oldest student loan servicers in the U.S. ECSI services several types of loans for students at every educational level. Instructions for enrollment will be sent to you in your first bill from ECSI. ECSI Phone Number - Refund Disbursements for Financial Aid: (844) 760-6052. You can call Heartland ECSIs customer service phone number at. In fact, most of our degree-seeking students receive some form of financial assistance. Site Structure. Effective August 1, 2017, ECSI will assess a return fee of $15 per returned item. In fact, most of our degree-seeking students receive some form of financial assistance. For borrowers to make contacts with them, the ECSI makes paying back of loans simple and fast. Schools no longer issue Perkins loans, so ECSI manages only existing Perkins loans. The products featured on this website are from our partners who compensate us. Access 1098-T Issued Prior to 2018. You may also change your student loan servicer through consolidation or forgiveness. They also pick all the important tax documents that you require and keep you updated with the status of your account while helping you with the queries you may have too. This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. If you have questions or concerns about your deferment status and need assistance reviewing your account, please contact UC San DiegoStudent Financial Solutions (SFS) at 858- 822-4727 to speak with a counselor. Copyright 2018 Regents of the University of California. The Education Department can transfer student loans from one servicer to another. 25-Year Extended Repayment Plan: The 25-Year Extended Repayment Planlowers your monthly payment and extends the repayment plan from 10 years to 25 years.To qualify, you must have a current loan balance of at least $30,000 and your student loans were disbursed after October 7, 1998. ECSI makes it efficient by maintaining a total list of schools which allow these payment plans. For Federal Perkins Loans, the fee assessment remains at ten percent (10%) of the late installment amount. Lead Writer | Student loan repayment, college alternatives. You can contact ECSI directly to verify if ECSI if your student loan servicer. Interest can continue to build on your balance during deferment or forbearance periods. Pre-qualified offers are not binding. About the author: Eliza Haverstock is a lead writer on NerdWallet's student loan team covering loan repayment and alternatives to traditional four-year degrees. Eliza got started at her college newspaper at the University of Virginia and interned for Bloomberg, where she spent a summer writing a feature story about plastic straws. Late fees will typically be assessed when your payment is 10 days late (or around the 20th of the month). Fixed APR means that your interest rate will always stay the same. Our goal is to provide you with detailed information about your options to make an informed choice. If you are notified of a servicing transfer, you should do the following: Download and save your payment history from your online account or request a copy from your original servicer. Click the red + sign which is located below and says 'connect an account'. Once you set up your ECSI profile online, you can access monthly billing statements and pay bills electronically. ECSI Phone Number - Unpaid Tuition & Fees: (844) 454-6100. Visit disclaimer for important information on these topics. Borrowers with Perkins loans who work in a qualifying public service job for five years can have up to 100% of their student loans forgiven. This helps you stay in good standing to avoid default. Do not sell or share my personal information. Box 1278 Wexford, PA 15090. This influences which products we write about and where and how the product appears on a page. Heartland ECSI is the servicer for all the Campus-Based Loans of the University of California. They help them in the process of repayment by walking them through everything - from getting a new payment plan or to just get the balance paid in full. 4,150,603 reviews on AVCNET are verified. If you did receive such a letter, be sure to set up your ECSI profile and cancel any automatic payments with your previous servicer. What if my loans are transferred to ECSI? Obviously I changed providers. The target date for ECSI staff to be able to provide complete borrower assistance and account information around Mid-August, 2017. She launched her journalism career with The Associated Press and later worked for The (Riverside) Press-Enterprise, The Seattle Times, PCC Community Markets and Allrecipes.com. Go to their website, click on the sign in or register button where you will get a register window, Create a username and password for yourself. If you are notified of a servicing transfer, you should do the following: Download and save your payment history from your online account or request a copy from your original servicer. In addition, shes written two books about the Pacific Northwest. Her writing has been honored by the Society for Features Journalism and the Society of Professional Journalists. Process monthly payments and extra payments. If you have not received your 1098-T, you can go to the website below to both review and print your 1098-T or contact Heartland ECSI customer service at the number listed below. Follow up with the 'Continue' button next. You can also print copies of your billing statements through your ECSI account online. No essay requirement. Yes. This is a system-wide change impacting all University of California campuses. The Perkins Loan program ended in 2017, but student loan borrowers may still be in student loan repayment for their Perkins Loans. It does not mean that they will not share funds to the school, college payments or other services provided for the potential borrowers to manage their loans. You should begin sending your payments to the address printed on the ECSI billing statements you receive. Please visit the Heartland ECSI website: https://heartland.ecsi.net. However, this does not influence our evaluations. If a complaint doesnt help, you can contact the Federal Student Aid Ombudsman Group. You are required to choose a security question and keep the answer protected for your personal use only and log in later. Work atmosphere is friendly. Unlike most other federal student loans, Perkins loans are not eligible for any type of income-driven repayment plan. Our moderators read all reviews to verify quality and helpfulness. We believe everyone should be able to make financial decisions with confidence. ET ECSI address for loan payments via. Universities issued the loans instead of the government, and students borrowed money from (and repaid it to) their school. Here is a list of our partners. Fixed APR includes a 0.25% discount when you enroll in autopay. Now you need to connect your accounts which requires information such as the ECSI key or the school code, account number and the ECSI PIN. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. By doing this you might get a lower interest rate and better terms on saving of your thousands in interest. Any compensation that Mentor receives from its partners may affect how and where products appear on the site, including, for example, the order in which a lender or credit card appears in a table. If ECSI is your student loan servicer, heres how it can help you. Heartland ECSI had experienced remarkable growth over the past 10 years and their help desk software no longer provided the right level of support for its increasingly sophisticated operations - including managing one call center for student loan borrowers, a client support team for school administrators, a technical support desk, and other departments across the organization. For borrower issues, you can email webcservice@ecsi.net. Your deferment period should continue without interruption. To begin a live chat with a customer service advocate, please click on the box in the bottom right corner of your screen. ECSI offers several ways to pay off student loans. Your IP: This helps you stay in good standing to avoid default. If my payment is not credited to my account by the due date and the posting delay is a result of this loan servicer transition, will my loan be subject to a late fee? If you want to complain about ECSI customer service or file a complaint against ECSI as your student loan servicer, you have several options. Process deferment and forbearance requests. ECSI has maintained a government contract to service Perkins loans since 2013. to find out. 3.Why is it necessary to sign a Payment Plan agreement? Plans. This method should be used only as a last resort, the federal student aid office says. Once connected, you will be redirected to your account. Loans managed by ECSI are not eligible for the White Houses, . Reviews from ECSI employees about working as a Customer Service Representative at ECSI. You can make additional payments over the phone or via online chat. Stay Connected. On the flip side, if you received a letter saying your loans were transferred to ECSI, that means ECSI is now servicing your loans on behalf of your university. They can service any type of student loan and provide customer services. The lenders might use these servicers in order to focus on getting new borrowers while all management of customers will be done by servicers. Heartland ECSIs corporate address is Educational Computer Systems, Inc. , 3550 Lenox rd, Suite 3000, Atlanta,, Georgia, 30326, United States. Heartland ECSI is responsible for servicing the University's Campus-Based student loans including, but not limited to sending student loan billing statements, processing student loan payments, forbearance, deferment, and cancellation request forms, and providing quality customer service to our . And, the team behind TeamSupport is more customer-oriented than most big box solutions. ECSI can deduct your payments automatically from your bank account at an amount and frequency which you choose. Learn about ECSI culture, salaries, benefits, work-life balance, management, job security, and more. OK92033) Property & Casualty Licenses, NerdWallet | 55 Hawthorne St. - 11th Floor, San Francisco, CA 94105, ECSI Customer Service: What It Can Do and How to Contact. Tuition payment plans are optional and vary between schools. . When you sign up for autopay, you may receive a reduction in your student loan interest rate. Simply enter or look up the Account Key and set up a one-time payment in a few simple steps. NerdWallet Compare, Inc. NMLS ID# 1617539, NMLS Consumer Access|Licenses and Disclosures, California: California Finance Lender loans arranged pursuant to Department of Financial Protection and Innovation Finance Lenders License #60DBO-74812, Property and Casualty insurance services offered through NerdWallet Insurance Services, Inc. (CA resident license no. If you are current on the repayment of your account, you may call the Heartland ECSI Customer Service toll-free line at 1.888.549.3274. A graduated repayment plan starts with smaller monthly payments and increases over time. Please note that until then, neither ECSI nor UC San Diegostaff will have access to view your student loan account information or be able to process any transactions, such as payments and requests for deferment, forbearance or cancellation. Your credit report will also tell you whether ECSI is your student loan servicer. Email them (800) 437-6931. Karen Gaudette Brewer joined NerdWallet with 20 years of experience working in newsrooms and leading editorial teams, most recently as executive editor of HealthCentral. After evaluating 15 different software systems including Zoho, Parature and ZenDesk, Heartland ECSI selected TeamSupport as their new help desk solution. If the period covered by the deferment processed by Conduent/ACS will expire in July, August or September, what should I do if I'm still eligible to receive a deferment? Read more. If you have received a billing statement from ECSI for a payment due September 10, 2017 or after, or a delinquency notice from ECSI for a payment due August 1, 2017 and before, please remit payment to the address indicated in the ECSI billing statement. This change does NOT apply to any Federal Direct/FFEL or private loans you may have. The University of California has engaged the services of Heartland ECSI, Inc. (ECSI) to replace Conduent [formerly ACS Education Services (ACS)] as the servicer for all of the University's campus-based student loans effective August 2017. ET. to find out. On the ECSI system, your new payment due date will change to the 10th of the month. There are various ways to contact ECSI customer service: ECSI Phone Number Refund Disbursements for Financial Aid: (844) 760-6052, ECSI Phone Number Tax Documents: (866) 428-1098, ECSI Phone Number Unpaid Tuition & Fees: (844) 454-6100, ECSI Hours of Operation: Monday Friday from 7:30 a.m. to 9:00 p.m. eastern, ECSI Live Chat: Monday Friday from 7:30 a.m. to 8:00 p.m. eastern and Saturday from 8:30 a.m. to 5:00 p.m. eastern. If your quarterly repayment cycle is January, April, July, and October, the first billing statement you receive from ECSI will be in September for your payment due October 10, 2017. How to get forgiveness for your Perkins loans, Schools no longer issue Perkins loans, so ECSI manages only existing Perkins loans. All Rights Reserved. No. The content on AVCNET.com and its related channels, including videos, images and social media postings, are for information purposes only. Complaint Department Numbers and Emails. Advertiser Disclosure | Terms of Use | Privacy Policy. You can call ECSI at (888) 549-3274. If ECSI is your student loan servicer, heres how it can help you. Interest can continue to build on your balance during deferment or forbearance periods. The name of the company sending you a federal loan bill every month is your servicer. Interest can continue to build on your balance during deferment or forbearance periods. Variable APR includes a 0.25% discount when you enroll in autopay. Unlike most other federal student loans, Perkins loans are not eligible for any type of income-driven repayment plan. Our opinions are our own. The effective date of the University's new service contract with ECSI is August 1, 2017. Chat with a Live Customer Service Representative. A total of 148 complaints have been made with the Better Business Bureau . Please review our Advertiser Disclosure. For student loan borrowers, the school's financial websites often direct you to create an online account with the ECSI. You can always log in through an online account with ECSI to see how much of your refund you have received. Once the transition to ECSI is complete, you can access your account through ECSl's website, where you will be able to view your account information, make one-time or recurring ACH payments, access deferment and cancellation forms, or access an ECSI customer service representative via live chat. Update your contact information with your most recent address, phone number and email address. Where can I obtain additional information about the services ECSI provides to borrowers? Default Resolution Group services only federal student loans in default. Heartland ECSI Customer Service phone number is 1-855-250-3230; their hours of operation are 8:00am to 8:00pm (Eastern Time) How to Set Up Direct Deposit with Heartland ESCI to Receive Your Refund What you will need: Heartland Key sent to your Texas A&M University email account. Coraopolis, PA 15108-4354. Corporate Office: 412.788.3900. How long will Conduent/ACS be able to provide student loan account information and assistance to me? You should be aware that checks sent to Conduent/ACS but not processed before July 31, 2017, or checks sent directly to ECSI during the transition, will not be processed until the transition completion date, which is expected to be around Mid-August, 2017. About the author: Eliza Haverstock is a lead writer on NerdWallet's student loan team covering loan repayment and alternatives to traditional four-year degrees. Go for the school that you are in and follow up on the action. Learn more about each of the approved federal loan servicers, including what they can do and how to contact. This might happen if a servicers contract expires and is not renewed, for example. We are a for-profit company and receive compensation from a partner when you apply for and receive a partner's product through Mentor. Learn more about each of the approved federal loan servicers, including what they can do and how to contact. In this guide, we will discuss: Splash Financial Student Loan Refinancing Review, Laurel Road Student Loan Refinancing Review, Checking Your Rate Doesn't Affect Your Credit Score, Disclosures: SoFi | Earnest | NaviRefi | ELFI | Splash Financial | Citizens | Laurel Road | LendKey | ISL. You can email the site owner to let them know you were blocked. document.write(new Date().getFullYear()). Editorial Note: This content is based solely on the author's opinions and is not provided, approved, endorsed or reviewed by any financial institution or partner. You can make additional payments over the phone or via online chat. Process deferment and forbearance requests. Your Heartland Key is a unique code giving you complete access to your loan account information. Register for online access to your account. Please be advised that there may be a delay in processing checks sent to either Conduent/ACS or ECSI between the transitioning periods. This includes 32 complaints in the past 12 months. Click to reveal If you are not sure and need assistance reviewing your account, please contact UC San Diego Student Financial Solutions (SFS) at 858-822-4727 to speak with a counselor about your concerns, or email at. Your account number is included in all written and electronic communication from ECSI, but you can also search for it through ECSIs website. Email, If a complaint doesnt help, you can contact the. If your loan payments havent begun or youre not sure which company is your servicer, log in to. The last drafts to be made will be those for payments due in July 2017. Looking at the complaints, you might not want the ECSI as a servicer or you might be disappointed that it has been chosen to service your loans. Disclaimer: NerdWallet strives to keep its information accurate and up to date. If my loan is presently in a deferred status, will I need to complete another deferment form to cover the same period of time? At UC San Diego, the loan programs affected by this change include: Federal Perkins Loan; medical Health Professions Student Loan, Primary Care Loan, Loans for Disadvantaged Students and various Regents/University type institutional loans (ex. Heartland ECSI manages federal Perkins student loans for the government. . (412) 788-3900. It will only happen in case you log in from a new device. A total of 148 complaints have been made with the Better Business Bureau about ECSI. Since implementing TeamSupport, Heartland ECSI has achieved several important goals: TeamSupport is extremely user friendly. As a result, our rollout went off without a hitch, not only within our internal support team, but among the countless clients who are now using TeamSupport, too. If you wish to speak with ECSI's customer care agents, dial 1-844-760-6052. ECSI processes the payment twice, which leads to the misleading and insufficient fund while checking the accounts, a student claimed, Others claim that they never received any paper works for public service loans, Failing to set up an automatic payment plan and ACH transactions properly have also been filed, Long waiting for customer supports when getting at ECSI, Even the complaint board has also received a complaint on the ECSI which states that the ECSI business practices have been downright greedy, Many customers do say that their service is awful and find it hard to navigate around their website, Moreover, ECSI charges fees for online payments. When does the change in student loan servicers take effect? You will be redirected to Heartland ECSI's new web address: www.heartlandecsi.com. ECSI can deduct your payments automatically from your bank account at an amount and frequency which you choose. Disclaimer: Mentor strives to keep information on this website accurate and updated. The name of the company sending you a federal loan bill every month is your servicer. She launched her journalism career with The Associated Press and later worked for The (Riverside) Press-Enterprise, The Seattle Times, PCC Community Markets and Allrecipes.com. ECSI offers several student loan repayment options: Standard Repayment Plan: A standard repayment plan lasts up to 10 years and the monthly installment payment remains the same throughout the repayment period. If you are borrowing for school then there is a good chance for you to have ECSI as a servicer for some of the loans.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'thecollegemonk_com-medrectangle-3','ezslot_1',139,'0','0'])};__ez_fad_position('div-gpt-ad-thecollegemonk_com-medrectangle-3-0'); Heartland ECSI stands for Heartland Educational Computer Systems Inc. The Education Department can transfer student loans from one servicer to another. This might happen if a servicers contract expires and is not renewed, for example. We require contact information to ensure our reviewers are real. If you choose to mail payments toward your ECSI student loans, here are the correct addresses: Your School Name, c/o ECSI. After you receive your first billing statement from Heartland ECSI, you will need to register on their website to access your account information and take advantage of expanded payment options and electronic statements. ECSI 1200 Cherrington Parkway, Suite 200 Coraopolis, PA 15108. You will also be able to contact ECSI customer service directly by phone at 1.888.549.3274. Your account status will begin being reported again to credit bureaus in November 2017. Do not sell or share my personal information. Contact Us. You can also print copies of your billing statements through your ECSI account online.