We recommend using a new Developer Edition (DE) to check this challenge. I didn't change anything and retried the "Check Challenge" just now and it worked. This is where you start building out the ability to manage support levels. Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Review the steps to rename the console to 'Cloud Support Service Console'. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. Hi All,I am currently stuck at challenge 4. What item is on your lightning Case page layout to show Entitlements? Ensure you set up the routing for Advanced Cases properly. If you are still stuck after that, leave a comment with some more details and I'll take a look. (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. Excellent article and with lots of information. When I made mistakes, I simply reverted to the last saved version. I added the email action for both Classic & Lightning case layout but i do not see the Email button and when i test the console, i can not send and email. Would you like to share a few more details on how you currently have things set up? Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." Ensure the Customer Contact can be tracked on Cases.Current SetupAssignment: Checking for below:1 (Case: Status EQUALS New) AND (Case: Priority EQUALS High) Assign toAdvanced Case Organizer2( Case: Priority EQUAL SLow) AND (Case: Status EQUALS New) Assign toBasic Case OrganizerPre-Defined Teams named "Cloudy Support Team"Case Team Roles 1: "Customer Case team" Access "read" ONLYCase Team Roles 2: "Support Lead Role" Access "read/write", My assignment is a tiny bit different (Equals High or "Not equal to High")Role names are also different- definitely schematics, but "Customer Contact" and "Support Lead", Thank you for sharing the information here. Review Superbadge Challenge Help for information about the Salesforce Certification Program information and Superbadge Code of Conduct. Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Confused? I'd try again since Trailhead had issues yesterday. If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. Configure a named credential and remote site according to the specifications outlined in the business requirements. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. I am getting mad over this error now. Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Do your routing configurations tie to the correct queues? (Not the "standard platform user", just "standard user"). But not able to finish this challenge . You do not need an overflow assignee, but you will need two queues. As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. Sometimes it seems that the most frustrating problems have the simplest solutions. stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. Anyone have any idea? 43 are for Admins. Could you suggest how to troubleshoot it ? #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. Already on GitHub? Challenge 4 Case Routing. Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Ensure Agents have access to Knowledge when viewing a Case. I've been stuck on this error message for two days! Please help me to resolve, Hi,I want to know the resolution for Service cloud specialist badge challenge 7.everything looks fine in my account but not able to pass the challenge due to some grouping issue. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. Thanks for your time! i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. I have both Email to Case and On Demand Service enabled on the Email to Case page. If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. An action can be added to the page layout. Ask Question Asked 2 years, 8 months ago. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. 1 is checked that should not be checked. Keep working, great job i believe you should like my post home care specialists. "Please help to resolve this. Click the cog in the upper right hand corner. It's a status. . I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. Still stuck? Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. Rated Accounts by State The record count for state and account rating are automatically added. Click on the category and note the "group unique name" - verify that it is Billing_Topics. Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. Note the filter. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. Ensure you set up the routing for Basic Cases properly." hours of inactivity vs hours of being created. @MM - thanks for your time. This, like all superbadges, requires a careful read through the instructions prior to any clicking. I even tried to create a new playground and start over (that only made things wose). Trying new things- my baby brother practiced crawling through a tunnel. not sure how to troubleshoot this tho..@_@, hmmm! Making dinner for Mom! I have named it "Cloud Technical Team" and I have named it "Cloud Technical Team Support Process." Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. Gosh how frustrating! This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. this blog is beneficial and great information to share with us. Usually this is due to some pre-existing configuration or code in the challenge Org. This is a fun challenge - if you are, like me, a total Service Cloud novice. Does this help? January 07, 2019. donut! Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. Luckily, the macros module was very fresh in my mind. Yes, routing address: routing name (cloudy Email Routing), Case owner (Basic case organizer), email address (my email address), Verification (Verified).Do I need to change something in the support settings? Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. We can't find the 'Customer Case Team' role. We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. I have to double check the directions, but I believe that you just have to add a few values. I created a new dev org to complete the badge.Challenge Not yet complete here's what's wrong: There was an unexpected error while verifying this challenge. I removed those and then the trailheadapproval was there. It is now working. Tonight's challenge involves the creation of two processes. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. Tags "I named the process :"Cloud Technical Team" !Not sure what is going on .. When you start a create a new report, simply click to start with a clean screen. I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! What can I attach to help diagnose what I am still missing? Will you be able to guide me? please help. Wait 24 hours then re-create the process. This is my journey- a normal kid by day- a Trailhead explorer by night. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. The simple things Hey, i'm on challenge 3 and almost done. Hello, I passed the first challenge but i still have a question. Issue was with the Lightning Page Layout. (The badge is all click, no code.) Glad you figured it out! Would you like to share some details of your current configuration? I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. Thanks! rebecca@capstorm.com. I am having trouble with step 4. Below are tips and gotchas for each report / dashboard. Does somebody have a thought? Rated Accounts by State The record count for state and account rating are automatically added. Don't be worried if you are updating several page layouts plus the console app. Error: "We can't find the Entitlement Name in the System Administrator Profile. Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. Checkboxes: Missing 3 that should be checked. Also, my email-to-case and email on demand are checked. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Thanks for your Reply but I passed through that step But now I am getting error in Step 7 while validatingChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? Thank you sooo much, you were right! Copyright 2000-2022 Salesforce, Inc. All rights reserved. Could you share a bit more details on what you have done for this step? The error message is so cryptic that it's hard to troubleshoot the issue. Why the change of heart? ", There are two options for email to case. for Challenge 7. Ask Question Asked 2 years, 8 months ago. Install the unmanaged package from the prework if you haven't already. No. read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. I am unable to rename the "Service" console , I receive this message when selecting Edit. Thank you SO MUCH. Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Did it help? Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. Yes! I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. I have cloned the Salesforce "Standard Platform user" profie!Is it correct? Intermediate case users can access both lists of cases. You, my amazing reader, get more than tips for a Salesforce Superbadge. I have tried a thousand times with all variationsand the same error keeps coming up. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you! Thanks. However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Still stuck? Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. to your account. I have used knowledge 1000 times and have never had anything like this. "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. A mistake I have made many times as well! * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. My brother has started to play with me! I learned so much doing it. It's likely something simple like an extra character. :) I'd reconsider that time trigger. Book Now. I also confirm that no additional code exists in this org. * Able to be used on a profile level? I enabled knowledge, and as system admin, i checked and verified I have all needed permissions. Leave a comment for the Trailhead Baby! I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. but i don't know what is next step? Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. error, has anyone found any way around this? Making dinner for Mom! For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. You, my amazing reader, get more than tips for a Salesforce Superbadge. Very helpful, thanks for the information! This worked for me. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". Yes! Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. *must be completed in lightning experience*1. Usually this is due to some pre-existing configuration or code in the challenge Org. "I've read through the other comments with folks in the same boat and have tried to check all of those things first. Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. If you want to check the support process' api name, you can extract via data loader. I'd bet that the solution is to "clone" not rename. A support process is similar - different stages apply to each process. You should be prepared for a heavily scenario . I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. Does anybody have a moment to help? This is really a tricky one. Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Glad you solved the problem! When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. This way, I can take a deeper look. One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. Tried it all, from custom : support profile to standard user, even admin. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? For example, Basic vs Premier support. "Can you please help me, what am I missing? How can you update it as status field is inactive dring recording procedre? Ensure a High Priority Task is created for the case owner to contact the customer.I DO in fact have a task for this. Ensure you select the correct Chart format." Could you share some details of what you have? I think it must have taken some time to register that I updated the values or something?!?!? I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. Is knowledge.* On the lightning page layout? In fact, you need to have better coding style to pass the challenges. The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. I have the same problem, I have the same problem, could you solve it? Can any one help - Challenge 2 - Challenge Not yet complete here's what's wrong:We can't find macros in the Utility Bar. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). (Email to rebecca@capstorm.com). MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. The free lemonade offer worked! Hope this solves it for you too. Any help! Enter the billing service credentials in the custom setting. Excellent statistics for your blog, thanks for taking the time to proportion with us. Any help would be greatly appreciated. ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Start in setup. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! (I am totally stuck on a CPQ superbadge right now on the last step!). I'll take a look as soon as Trailhead is back up! thing I could be missing?Thanks in advance! Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Could you share what you have for your dashboard/report/etc and I'll take a look! My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. sportsbet korsan taksi hacklink sportsbet vbet taksi hacklink vbet mrbahis, Book your first outdoor furniture in UK, Visit: rattan garden furniture, slot sitelerikralbet betpark tipobet mobil deme bahisbetmatik kibris bahis siteleri poker siteleri bonus veren siteler4GT, This afternoon, I added a genius wig in an attempt to look a little older and more experienced. He laughs when I poke his nose and tries to take toys out of my hand. Challenge 1: Automate record creation. Processes. These have different SLA milestones an agent has to hit its the same in this section. Are you using a Dev org or a playground generate from Trailhead? You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. I am glad that you figured it out. You also get personal insight into the life of a Trailhead Baby! I am the Trailhead Baby! Tweak service Console. Does this match the requirements? Tonight's challenge involves the creation of two processes. I usually visit your website and I always learn something new from here. After editing the service console, you might have to edit the new profiles. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Use the search o. Hello! I have read every message I can find and have double and triple checked everything I can think of. Do share more like this. I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? Thanks for getting back to me. If you are short on time, start around the 20 minute mark. Found my mistake (apart from taking it too literally). Even after setting up support proc and presence status. I have named and renamed it (Over and over and over). Nice and informative blog! Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." I'd just give it 24 hours then recheck the challenge. If yes, this was created in the wrong place. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. Ensure Milestones are configured properly for High Priority Cases. I've been in this challenge for hours now. Challenge 1 Configure Outbound Application and Integration Security. You write beautiful things. I am not sure what I'm doing wrong? It was an interesting project, and I wanted to share some lessons learned from . 3 new items on utility bar. Use Lightning Knowledge to create a knowledge base for better customer service. Did you perform any particular action to get the email available on the console ? Anyone studying for their Service Cloud consultant certification. 79, Section 3, New Taipei Blvd., Xinzhuang District, New Taipei City, Taiwan, 242032 +886 2 8522 9980. []Safari Does it work? I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! Look at the page layout and enable knowledge. Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". Activate your knowledge groups and sub-groups. We recommend using a new Developer Edition (DE) to check this challenge. Back to the superbadge. (jealous? Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. @adityavarma chekuri try to name the support process only "Cloud Technical Team". I'd do a quick google search on Salesforce Macros- It's a point and click process. I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. For those of you who know me, you probably know that Im lucky enough to have a job that. Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. "my report is looking all correct. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. If you are in a playground, I've seen this error a few times for the Process Automation superbadge and it usually gives you better details of what could be wrong. These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. Hi I am stuck in challenge 6. Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. 2 comments Closed . privacy statement. Help with Superbadge Service Cloud Specialist step 4. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? hey,yes it was, i figured out after you replied. I am stuck at Step 3 - Create service level and actions. This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about then you can click here.Thanks for sharing. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. here is the complete guide for designers that will increase your knowledge. Hello, Could you please advise on the below error: T hank you.Challenge Not yet complete here's what's wrong:We can't find the correct Milestones for High Priority Cases.